Logistics Exceptions Clerk

Collin Street Bakery • Corsicana, TX

1h • $12 - $15 • Hybrid

About The Position

Each day, we ship thousands of packages through carriers including FedEx, UPS, USPS, and DHL. Your job is simple: monitor shipments, identify problems, and help get them resolved. You will work closely with our Logistics, Shipping, Customer Service, and leadership teams to identify late, lost, damaged, or incorrectly billed shipments and follow each issue through resolution.

Requirements

• Strong attention to detail
• Organized and able to manage multiple open issues at once
• Comfortable working with computers, spreadsheets, and data
• Strong written and verbal communication
• Persistent follow-through—you don't like leaving problems unresolved
• Able to learn new technology quickly

Nice To Haves

• Experience in shipping, logistics, e-commerce, or customer service is helpful but not required
• Experience with Excel, Shopify, NetSuite, or carrier systems is a plus

Responsibilities

• Monitor shipments and identify orders that are late, lost, delayed, damaged, or otherwise off track.
• Catch problems early and communicate with our warehouse, Customer Service team, and carriers to resolve them.
• Track carrier performance including on-time shipment and delivery rates.
• Investigate delivery exceptions such as carrier delays, address problems, weather, and misrouted packages.
• File and manage carrier claims for lost packages, damages, late deliveries, overcharges, and other eligible issues.
• Follow claims through to reimbursement and maintain an accurate claims tracker.
• Review carrier invoices and identify duplicate charges, billing errors, or unauthorized fees.
• Prepare simple reports and KPIs to help leadership understand shipping performance and recurring problems.
• Own your exceptions and follow through until each issue is resolved.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed