Logistics Drayage Mgmt. Staff

SBT Global•Santa Ana, CA

1d•Onsite

About The Position

This role involves monitoring and managing the drayage process for shipment movement. Key responsibilities include handling arrival notices, ISF information, creating delivery orders, and managing empty container returns. The position requires managing relationships with drayage carriers, communicating in emergencies, and identifying alternative carriers when capacity is limited. The role also involves sharing daily container delivery schedules, analyzing and tracking logistics service providers (LSPs), and driving improvements in customer service goals such as on-time delivery and responsiveness. Additionally, the position requires reporting on Key Performance Indicators (KPIs) for drayage deliveries, checking and communicating delivery status to customers, documenting corrective actions, and performing ad-hoc reporting.

Requirements

Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
Excellent project and people management skills
Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
Ability to manage within goals by considering in time, budget and business objectives
Analytical/focused/data-driven coupled with creative problem solving
Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
Advanced proficiency in MS Office Suite and other applications (especially Advanced Excel)
Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties

Nice To Haves

Bachelor's degree preferred

Responsibilities

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Manage relationships with selected drayage carriers and make urgent communication in case of emergency
Search plan B drayage carriers in case of lack of capacities
Share with daily container delivery schedules with drayage carriers
Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
In case to use pre-pull yard, find the best solutions in time
Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
Checking the delivery status and share with customers
Document corrective actions and improvement plans properly, and verify plan's effectiveness.
Perform ad-hoc reporting, as required.
Perform other job related duties as required