Logistics Department Manager

Shepherd Electric Supply•Richmond, VA

18h•Onsite

About The Position

The Logistics Manager is the connective layer of the Laurel Distribution Center. Shipping, receiving, inventory, and fleet do not operate in isolation — they depend on each other, and when coordination breaks down between them, the customer is the one who pays for it. This role exists to make sure that never happens. Working alongside the Operations Manager, the Logistics Manager keeps all four functional areas aligned, accountable, and moving — monitoring performance, surfacing inefficiencies, developing department leads, and driving the process improvements that keep a high-volume DC running at the standard Shepherd’s customers expect. This is not a behind-the-desk coordination role. It is a floor-present, outcome-owning leadership position at the center of DC operations.

Requirements

Bachelor’s degree in logistics, supply chain management, business administration, or a related field preferred; equivalent experience considered
5+ years of experience in warehouse or distribution operations, with supervisory or management responsibility across multiple functional areas
Demonstrated experience coordinating shipping, receiving, inventory, and transportation functions in a high-volume environment
Strong knowledge of inventory control processes, order fulfillment, carrier coordination, and fleet management
Proficiency with warehouse management systems (WMS), inventory control software, Microsoft Excel, and Outlook
Forklift, pallet jack, and reach truck certification required or ability to obtain through onsite training
Analytical and problem-solving skills with a demonstrated focus on process improvement and KPI-driven performance
Strong verbal and written communication skills — comfortable collaborating across departments, branches, suppliers, and customers
Familiarity with transportation regulations, safety standards, and warehousing best practices
Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role
Valid driver’s license required
Ability to successfully complete pre-employment screening requirements

Nice To Haves

Electrical product knowledge is a plus

Responsibilities

Ensure every outbound order leaves clean — right product, right quantity, complete and accurate documentation
Verify shipping documentation is complete on every outbound shipment before departure — no exceptions
Prioritize time-critical and priority-flagged orders with urgency and direct communication to affected teams
Coordinate staging so drivers load efficiently and depart on time, every route, every day
Ensure will-call orders are staged and ready before customers arrive
Select, onboard, and develop a 20-person shipping team — including leads — so the function executes without depending on heroics
Coach and hold team members accountable through direct, consistent feedback — not just documentation
Manage timecards, performance evaluations, and day-to-day accountability with consistency and fairness
Delegate clearly, follow up on completion, and build a crew that holds itself to a standard
Escalate performance or conduct concerns to the Operations Manager promptly and without delay
Develop leads so the shipping function has depth and continuity across all shifts
Oversee inbound receiving processes as needed — ensuring freight is received accurately and exceptions are documented before product enters inventory
Manage fulfillment, inventory, and receiving staff coordination to keep inbound and outbound flow moving without bottlenecks
Treat inventory discrepancies as signals requiring root cause investigation, not isolated incidents to close out
Flag recurring discrepancy patterns to the Operations Manager for systemic review
Coordinate with dispatch and drivers to ensure on-time, accurate outbound delivery across Southern and Western Maryland, Washington DC suburbs, and Northern Virginia
Assist with truck maintenance coordination — report needs proactively so vehicles are never a reason for a missed route
Partner with dispatch and branch operations to resolve delivery exceptions in real time, not after the fact
Maintain safe, organized shipping operations — staging areas clear, equipment functional, hazards addressed before they become incidents
Oversee pre-shift equipment inspections and ensure maintenance needs are reported and resolved proactively
Operate and ensure team compliance with forklift, pallet jack, and reach truck certification requirements
Model and enforce safety compliance on every shift — never treat it as a formality
Surface inefficiencies, recurring errors, and workflow friction in the shipping function — and act on them, not just report them
Recommend and test process changes that improve outbound accuracy, speed, or team capacity
Communicate proactively with sales, counter, purchasing, and branch teams on outbound status and exception resolution
Be willing to cover other shifts when operational needs require it — the Laurel DC runs 24 hours, Monday through Friday