Logistics - Customer Service - Non Exempt

NNR Global Logistics USA Inc. • Carson, CA

7d • $19 - $23

About The Position

Logistics – Customer Service serves as a liaison between the warehouse, customers, and truckers to ensure customer requests are completed accurately and on time. The role manages daily inventory using a warehouse management system (WMS) and Excel reporting, handles customer correspondence, provides shipping and inventory information, maintains customer records, updates inventory and rate data, and prepares customer statements and invoices.

Requirements

• High school diploma or GED.
• Knowledge of inventory control and customer service techniques.
• Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, including VLOOKUP.
• Knowledge of the international and domestic freight forwarding industry.
• Ability to use basic math to calculate freight, storage, duty, and other charges.
• Ability to perform light/medium work, exerting up to 25 pounds of force occasionally, frequently, and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible availability; long hours are sometimes required.

Nice To Haves

• Two years of customer service experience preferred.

Responsibilities

• Provide accurate and consistent numbers on all paperwork.
• Perform customer service duties and communicate with customers and overseas partners by email, fax, and other means.
• Provide customers with shipping information, inbound and outbound transaction details, and inventory status information.
• Work effectively and contribute in a team setting.
• Set up and maintain customer files and profiles.
• Update inventory data and rate files, and create reports.
• Update statement data and issue customer invoices in a timely manner.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED