Logistics Customer Service Specialist

Electrolit USA • Houston, TX

3d • Onsite

About The Position

CAB Enterprises, Inc ('CAB Enterprises, or the 'Company') is the exclusive sales and customer service Company representing Electrolit in the Unites States. The primary objective of CAB Enterprises is to lead the growth of Electrolit sales in the United States. Position Summary The primary responsibility of the Customer Service Specialist is to act as a direct contact with the client for sales order management, post-sales support, and service follow-up. Provide end-to-end visibility of the entire supply chain, identifying internal and external events that may impact service standards in advance, including supplies, manufacturers, and business partners. The successful Customer Service Specialist will have a thorough understanding of customer service principles and practices, including order management, delivery coordination, and problem resolution, be familiar with inventory management systems and order processing procedures to track and manager customer orders, and have a solid understanding of logistics transportation processes to coordinate delivery schedules and address any shipping issues.

Requirements

• Minimum two (2) years of experience in customer service
• Previous experience in a customer service role or related
• Relevant Associate's or bachelor's degree, or equivalent combination of education and experience
• Knowledge in customer relationship management (CRM) software or similar tools to manage customer interactions and maintain accurate records
• Knowledge in managing customer accounts, maintaining customer databases, and ensuring customer satisfaction
• Strong working knowledge of MS Office Suite (Outlook, Excel, Work, PPT, Teams)
• Must be legally authorized to work in the USA
• Must be fluent in English

Nice To Haves

• Beverage or CPG industry experience preferred
• Working knowledge of SAP or equivalent ERP system strongly preferred
• Spanish strongly preferred

Responsibilities

• Execute optimal service levels and keep metrics that set objectives for the entire supply chain, benefiting both the customer and the business, while providing insights to the company on how customer satisfaction is performing at each stage of the supply chain.
• Managed customer inquiries to resolve service-related issues.
• Track the status of sales orders and delivery dates.
• Create and manage Sales Orders in the company and 3PL system.
• Attending internal and external customers inquiries related to customer orders.
• Managing the returns process for coordination with distribution and warehousing and inventory specialists for product returns.
• Track service standards and the average time it takes for a customer to receive a response to their order and ensure timely delivery.
• Carry out a report on product incidents to identify areas of opportunity
• Other duties as assigned

Benefits

• Commitment to maintaining a work environment that promotes diversity and is free of discrimination.
• Offers of employment might be subject to passing a drug test (except where prohibited by state law).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree