Customer Service Associate - Logistics
About The Position
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs. Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Requirements
- Proven communication skills
- Strong focus on internal and external customer service
Nice To Haves
- Experience with TMS system
Responsibilities
- Use TMS system to enter & process customer orders
- Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
- Communicate with associates from other shifts
- Complete daily logs and checklists
- Work with customer to resolve any transportation issues
- Identify cost savings opportunities for the customer
- Other projects and tasks as assigned by supervisor
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
