Logistics Customer Service Representative

Jewelers Mutual Group • Neenah, WI

16h • Onsite

About The Position

The Logistics Customer Service Representative (CSR) I is responsible for taking inbound & placing outbound customer phone calls for our Jewelers Mutual Shipping Solution product. This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures.

Requirements

• High school degree or equivalent

Nice To Haves

• 1 to 3 years of customer service experience
• Familiarity with Microsoft Office
• Property/casualty insurance background and jewelry industry experience are helpful.

Responsibilities

• Handle customer requests, answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures, providing exceptional customer service.
• Troubleshoot customer system issues to find appropriate solutions for their unique situations.
• Assist customers with their inquiries regarding services offered by the company including small parcel shipping, transit insurance and Anti-Money Laundering compliance. This includes training new customers in use of the company’s online services.
• Correct and submit carrier supply orders for clients.
• Onboard new customers including training on navigation of our online shipping platform and address any immediate questions.
• Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
• Recreate customer system issues to find appropriate solutions for their unique situations.
• Monitor the shipping email inbox and respond to customer inquiries.

Benefits

• performance bonuses
• generous paid time off
• top-tier retirement program with 401(k) matching and additional company contributions
• 50% charitable gift matching
• paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED