Logistics Customer Service Representative

Nucor•Cincinnati, OH

4d•Onsite

About The Position

Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability. Fortune Magazine recently ranked Nucor No. 1 on their list of the World’s Most Admired Companies in our industry. The key to Nucor’s success is that we care about the safety and well-being of our teammates and customers, the health and protection of our environment, and the relationships we establish in the communities where we live and work. At the heart of every Nucor division are the dedicated people who make up our team. We are seeking a creative, motivated, and dedicated teammate to join our team. We offer you a challenging and rewarding work environment where you can contribute to the success of over 30,000 Nucor teammates.

Requirements

Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
Intermediate to advanced computer skills
Exceptional customer service and ability to build long-term partnerships
Ability to take ownership, drive process improvements, and deliver on commitments

Nice To Haves

Bachelor’s degree in business or communications or related fields
Experience with Excel formulas and Power BI dashboards
Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus
5 years of experience in logistics, dispatch or shipping
Experience in steel manufacturing or scrap metal industry
Experience with web-based Transportation Management Systems (TMS)
Experience with DOT regulatory compliance
Experience with process optimization and business process improvement projects

Responsibilities

Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
Answer and manage high-volume phone and ticket queues for incoming inquiries
Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
Conduct TMS system audits and communicate proactively with delivery points
Administer freight rates and analyze data
Review carrier scorecards and assess key performance indicators for vendor partners
Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
Travel to US-based locations as needed to support business needs and projects
Uphold safety policies, practices, procedures, and housekeeping standards at all times
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.