Logistics Customer Service Rep
Clarks White Glove Delivery Inc•Garfield Heights, OH
•Onsite
About The Position
Clark's White Glove Delivery is growing in Cleveland and is looking for a Customer Service Representative to be the front line of their operation. This role is critical to their success, as the representative will be the connection between clients, customers, and delivery teams, ensuring every delivery is smooth, professional, and on time. The ideal candidate thrives in a fast-paced environment, loves solving problems, and takes pride in delivering a high-end customer experience.
Requirements
- Strong customer service mindset - friendly, professional, and solution-oriented
- Excellent communication skills (phone + email are a must)
- Comfortable working in Gmail and computer-based systems daily
- Ability to multitask and stay organized in a fast-paced logistics environment
Nice To Haves
- Logistics or dispatch experience is a plus, but not required
Responsibilities
- Answer inbound calls and respond to customer emails with professionalism and urgency
- Schedule and coordinate white glove furniture deliveries
- Dispatch and communicate with delivery teams throughout the day
- Assist clients and customers with questions, updates, and issue resolution
- Track delivery progress and update systems in real time
- Provide a high-touch, service-first experience on every interaction
Benefits
- Opportunity to grow as we continue expanding into new markets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
