Logistics Customer Service Representative
About The Position
Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Attention to detail: advanced
- Communication skills: advanced
- Customer orientation: advanced
- Dependability: advanced
- Organization skills & time management: intermediate
- Proactivity: intermediate
- Problem solving: fundamental
- Productivity: advanced
- Team player: advanced
- English: advanced
- MS Excel with the ability to learn new software: intermediate
- Authorization to work in the U.S
Responsibilities
- Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.
- Serves as a point of contact for Intermodal / Equipment customer & vendor questions and issues:
- Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
- Establishes and maintains positive relationships with customers and vendors.
- Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
- Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
- Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
- Performs other duties as required.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
