Customer Service Representative - Logistics (2)

BEST Logistics Group•Mint Hill, NC

1d•$50,000 - $55,000•Onsite

About The Position

BEST Logistics Group is seeking a dynamic Customer Service Representative to join its Charlotte-based Logistics Team, supporting Key Account Managers. In this role, you will be responsible for the day-to-day execution for assigned accounts, ensuring all loads, communications, and issues are handled with precision and urgency. You will act as the operational backbone and a trusted partner, enabling Key Account Managers to focus on business growth. This is a full-time, in-office position, Monday-Friday, operating under normal 8am-5pm business hours.

Requirements

Calm under pressure
Detail-obsessed with strong situational awareness
Able to operate with high trust, low ego
Possess a team-first mentality with strong team alignment
Tech savvy
Able to work well in a very fast-paced environment

Responsibilities

Manage the full lifecycle of loads for assigned accounts, including order entry, carrier setup and confirmation, appointment scheduling, and tracking with proactive updates.
Ensure nothing falls through the cracks in account execution and load management.
Deliver clear, timely, and confident updates to customers proactively.
Anticipate customer needs before they are expressed.
Act as a gatekeeper for operational noise, limiting distractions for Key Account Managers by filtering inbound emails, calls, and requests.
Maintain accurate and organized documentation in systems such as McLeod TMS software and DAT.
Identify trends and risks, including recurring service issues, carrier performance concerns, and shifts in customer behavior.
Look for opportunities for process improvements and support additional business growth.
Work with Key Account Managers to reduce service failures.
Complete timely and accurate order entry and documentation.
Provide support during RFPs, business reviews, and customer audits.