Customer Service Representative 2

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. CUSTOMER SERVICE REPRESENTATIVE 2 SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70 Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team! Every day, you will be a trusted resource for Arizona’s boating community—helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide. If you’re ready to join a team that values accuracy, service, and continuous improvement, we encourage you to apply. Come make a difference with us—and help keep Arizona’s waterways safe, compliant, and ready for adventure! Our work environment offers training opportunities and encourages career development. After 12 months in a CSR2 position, employees have the opportunity to be promoted to a Customer Service Representative 3 through the reallocation compensation strategy for career progression purposes.

Requirements

Knowledge of public relation practices
Knowledge of Game and Fish Commission rules and orders
Knowledge of A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes
Knowledge of U.S. Coast Guard Federal requirements governing states registration
Knowledge of law enforcement practices; concentrating on investigations and documentation
Knowledge of hull identification and safety equipment
Knowledge of terminology of watercraft structures and equipment
Knowledge of Federal regulations regarding proper formats and validity of manufacturers identification codes
Knowledge of court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations
Skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling
Ability to work independently
Ability to respond to others with tact, diplomacy and patience
Ability to maintain harmonious working relationships with all levels of Department staff and external customers
Ability to maintain confidentiality
Ability to use discretion and independent judgement
At least one (1) year of experience in a customer service position
Possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.

Responsibilities

Processes and registers new watercraft registrations, renewals, transfers and duplicates
Reviews documentation for accuracy and completeness to determine compliance
Returns invalid transactions with detailed instructions for compliance
Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures
Researches watercraft registration history for public records requests
Utilizes Cash Pro system to financially process watercraft transactions
Perform other duties as assigned.

Benefits

13 days’ of vacation
12 sick days
10 paid holidays
Tuition Reimbursement Program
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
Life, long-term disability, and short-term disability insurance options are available
Many more benefit programs are available
Paid Parental Leave program