Customer Service Representative 2

Enlyte • UNAVAILABLE, UNAVAILABLE

2d

About The Position

The Customer Service Representative II (CSR II) serves as an experienced, client-focused professional responsible for delivering exceptional service to both internal and external stakeholders. This role acts as a key liaison between departments, clients, and partners, ensuring effective communication, issue resolution, cost management, and proactive identification of business opportunities.

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience, preferably in healthcare, insurance, or a related industry.
• Strong analytical skills with experience reviewing reports and identifying actionable insights.
• Demonstrated ability to negotiate and manage vendor/provider relationships.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Build and maintain strong rapport with both internal and external customers, including internal departments, medical case managers, adjusters, Account Managers, and the Sales team.
• Serve as a primary point of contact for client inquiries, requests, and escalations, ensuring timely and effective resolution.
• Monitor interactions and concerns to identify trends and communicate insights to leadership for further review and action.
• Triage incoming work to ensure appropriate prioritization and distribution across the team.
• Coordinate high-dollar items among multiple stakeholders, ensuring clear, proactive communication regarding progress, expected delivery timelines, and potential delays.
• Collaborate cross-functionally to support operational efficiency and optimal client outcomes.
• Mine and analyze multiple reports to identify potential sales leads and opportunities for business growth.
• Partner with Sales and Account Management teams to support lead development and client expansion efforts.

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED