Logistics Customer Service Rep

Quirch Foods•Winter Haven, FL

4d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are Quirch Foods. Our Passion is your Joy. We are one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, with a customer list that includes independent and chain supermarkets, foodservice distributors, processors and manufacturers, cruise lines, and restaurants. With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico. Quirch Foods owns a portfolio of proprietary food brands and offers domestic and international logistics, cold chain services, marketing support, as well as advanced technological solutions to provide unmatched service to its customers. Our culture is one of Win/Win, not just for our customers but also for every team member. We take pride in our diverse workforce, and each team member takes part in the company’s continuous growth.

Requirements

Must be at least 18 years of age.
Customer Service Skills
Proven customer support experience
Negotiation, Market Knowledge, and Ability to Work Under Pressure
Excellent communication, presentation skills, and active listening.
Phone Skills, Listening Skills, Resolving Conflict
Patience, Positive Attitude, Attention to Detail, People Oriented
Strong phone contact handling skills
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively.
Computer skills of Microsoft Office, Spreadsheets, Email communication.
All applicants must be eligible to work in the United States.

Nice To Haves

college degree preferred

Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Other duties as assigned.