Customer Service Rep
About The Position
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include: Addresses customer concerns, strives to resolve issues between customers and dealership (sales and service), works closely with department managers to ensure customer satisfaction, follows up with customers through telephone and mailings prior to purchase, after purchase, and after service. Maintains CSI at or above Company standards, maintains an organized, clean and safe work area, participates in required training, records all hours worked accurately in company timekeeping system, follows Safeguards rules and regulations, demonstrates the Company’s Core Values, complies with Company policies and procedures, and observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.
Requirements
- Previous customer service experience desired
- Excellent interpersonal, communication, and organizational skills are required
- GED or High School Diploma
- Associate Degree, Bachelor Degree, Master Degree, or Doctorate Degree in Business
- Up to 3 years of work experience
- Advanced skills in Microsoft Office products
- Ability to learn Dealership Management System and web based applications utilized in operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Regular and predictable attendance is required
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
Nice To Haves
- Valid Driver’s License
- Automobile Salesperson License
Responsibilities
- Addresses customer concerns
- Strives to resolve issues between customers and dealership (sales and service)
- Works closely with department managers to ensure customer satisfaction
- Follows up with customers through telephone and mailings prior to purchase
- Follows up with customers through telephone and mailings after purchase
- Follows up with customers through telephone and mailings after service
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Benefits
- Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
