Logistics Coordinator/Dispatcher

C.R. England•Marietta, GA

1d•$28 - $28

About The Position

The Logistics Coordinator manages asset utilization and drivers to support high customer service and fleet profitability in a fast-paced, strategic environment. The role requires forward planning as circumstances change, organization, and a positive, team-oriented approach. The coordinator also assists, coaches, and mentors drivers on training and administrative matters. The position plans and coordinates freight, trucks, drivers, and schedules; monitors dispatches and hours-of-service compliance; and communicates frequently with drivers and internal departments. It may involve supporting dedicated training operations, coordinating backhauls, responding to disruptions, orienting new drivers, and handling drivers’ scheduling needs. The posted schedule is Monday through Friday, 6:00 p.m. to 3:00 a.m., in Cartersville, Georgia. Compensation is $28 per hour.

Requirements

High school diploma or GED required.
Prior logistics or planning experience required.
College degree preferred; a combination of college work and experience will be considered.
Strong geographical knowledge, including expertise in time and distance requirements related to the department’s transportation regulations.
Ability to use office equipment and computers for most tasks, including familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Excellent interpersonal skills when working with drivers, personnel, customers, and management.
Excellent oral and written communication skills.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to hear normal speaking levels, with or without correction, to receive detailed information and facilitate meetings and work with internal customers and stakeholders by phone and in person.
Ability to perform tasks that may involve kneeling, stooping, bending, pushing, lifting, carrying, and moving objects weighing up to 25 pounds.
Ability to work extended hours, including weekends, holidays, and varying shifts as necessary.
Ability to sit at a desk for extended periods and work with computer equipment.
Visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to manage multiple assignments amid frequent interruptions, changes, or delays; remain focused and work effectively, efficiently, and cheerfully; handle phone and in-person assistance requests while working on other tasks; and remain professional in challenging situations.
Ability to follow customer rules and requirements when working at a customer location, including rules regarding dress code, access, and hours.
Ability to travel occasionally by air or car.

Nice To Haves

College degree.
Transportation or logistics industry experience.

Responsibilities

Build and match planned freight to day-cab or condo trucks and drivers; in dedicated training operations, coordinate trainer and trainee hours and home-time needs.
Review PTAs and driver time-off or home-time requests when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department colleagues to maintain awareness of driver, freight, and asset availability.
Identify drivers who may need additional support, coaching, or disciplinary action and raise concerns to supervisors and managers.
Coordinate with Maintenance about trucks that are out of service or returning to service, then plan and dispatch accordingly.
Plan for future freight when customer information is available.
Track drivers, loads, and receivers so dispatching can proceed as planned.
Coordinate backhauls in dedicated operations to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in dedicated training operations, ensure trainees progress appropriately through training and placement.
Ensure loads assigned to team drivers are appropriate for the teams and available hours.
Monitor Hours of Service for dispatching and compliance.
In dedicated training operations, focus on routing trucks or solo drivers with capacity to a terminal for improved efficiency.
Handle urgent situations, including truck, freight, or driver recovery needs, traffic, weather, and other circumstances that may prevent on-time delivery.
Help orient new drivers to fleets or accounts on communication, reporting to work, and scheduling expectations.
Work with drivers on unique scheduling needs or issues and coordinate with supervisors and managers regarding leaves of absence, extended time-off requests, or concerns about meeting expectations.