Logistics Analyst (Dispatcher)

Republic Services•Pimento, IN

22h

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role also oversees safety, customer experience, and productivity. It uses routing systems and logistics data to plan and adjust routes, resolve issues, improve operational efficiency, and meet customer service commitments. The position monitors drivers and routes throughout the day, adapts same-day and next-day plans, addresses missed pickups and delays, and supports safe, accurate, and timely pickup and delivery. It also coordinates disposal plans and works with the Operations Manager on recommendations and changes. Route design must account for customer commitments, driver safety, hours-of-service requirements, and weight compliance. The job requires analytical and problem-solving ability, strong written and verbal communication, comfort with fast-changing priorities, proficiency with Microsoft Office Suite or similar software, and experience in a customer-facing position. Two years of experience in a Dispatcher or similar leadership role is preferred.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and complete time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make routing changes using the internal routing platform to improve standardization, efficiency, and accuracy.
Use routing-system visibility to respond to same-day changes and plan for the next day, improving route efficiency and design.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and necessary information.
Evaluate and escalate driver performance issues or concerns.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers and educating drivers; develop strategies to prevent future missed pickups.
Create routes that maximize capacity and review loads-per-driver-per-day goals to support profitability.
Monitor daily routing and resolve issues to ensure timely pickup and delivery.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current- and next-day plans as conditions change.
Understand daily disposal plans, identify suitable disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved earlier to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support customer service, driver safety and success, and compliance with hours-of-service and weight requirements.
Analyze and prioritize customer promises to ensure service commitments are met.
Update Call Center communication daily and maintain ongoing assessments and communications to reduce missed pickups and improve communication with customers.
Evaluate route issues that may cause delays and use available tools to notify impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.