Dispatcher - Logistics Analyst

Republic Services•Ft Worth, TX

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role also oversees safety, customer experience, and productivity. It analyzes routing and logistics data, manages current and upcoming service plans, resolves issues while drivers are in transit, and helps ensure routes are safe, accurate, efficient, and completed on time. The position maintains frequent communication with drivers and customers, supports driver performance and safety, and coordinates disposal plans with the Operations Manager. It is also responsible for helping meet customer commitments by addressing service exceptions, preventing missed pickups, and keeping call center communications current. Additional job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and update routing to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing visibility and flexibility to respond to same-day changes and plan for next-day service needs.
Identify route patterns and improvement opportunities to improve route design and on-route efficiency.
Verify route data and ensure routes are closed accurately and on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and ensure they have necessary information.
Evaluate and escalate driver performance issues or concerns.
Use knowledge of route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers about missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily load-per-driver goals to maximize profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current-day and next-day plans as circumstances change.
Understand daily disposal plans, identify optimal disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support driver safety, success, and efficiency while considering customer service, hours-of-service, and weight-compliance requirements.
Analyze and prioritize customer promises to ensure service commitments are kept.
Update call center communications daily and continually communicate to reduce missed pickups and improve coordination between the division and customers.
Evaluate route issues that could cause delays and use available tools to notify impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support the highest level of customer satisfaction.
Perform other job-related duties as assigned.