Entry-level Logistics Coordinator/ Dispatcher

Aston Carter•Plymouth Charter Township, MI

7d•$55,000 - $55,000•Onsite

About The Position

We are seeking a Dispatcher to oversee transportation move management from assignment through final delivery. The individual will coordinate carrier capacity, monitor shipment status, troubleshoot delivery issues, and proactively communicate updates to internal stakeholders and customers. The ideal candidate thrives in a fast-paced logistics environment, possesses strong problem-solving skills, and can effectively balance service, operational efficiency, and profitability while maintaining positive carrier relationships. This position offers a clear growth path into leadership within transportation operations.

Requirements

Customer service experience.
Dispatching and data entry skills.
Proficiency in Microsoft Office, including Excel.
Experience with transportation management systems (TMS).
Bachelor's degree preferred or minimum 1 year of experience in logistics, transportation, dispatch, brokerage, or supply chain.
Experience in trucking, transportation, 3PL, brokerage, or fleet operations highly preferred.

Nice To Haves

Strong communication skills.
Relationship-building ability.
Highly organized and detail-oriented.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills.
Ability to work independently.
Sense of urgency.
Professional and collaborative demeanor.
Ability to remain calm under pressure.
Strong decision-making abilities.
Knowledge of FMCSA and DOT regulations preferred.
ELD/eLog experience is a plus.

Responsibilities

Coordinate and manage shipments from assignment through delivery.
Monitor and maintain load boards to ensure timely coverage.
Source and secure carrier capacity within established rate guidelines.
Maintain accurate shipment status updates within the transportation management system (TMS).
Monitor pickups and deliveries to ensure performance standards are met.
Identify shipment delays and service risks proactively.
Resolve transportation exceptions and operational issues.
Escalate unresolved concerns with documented action steps.
Serve as primary point of contact for carriers and transportation providers.
Build and maintain strong carrier relationships.
Provide proactive shipment updates and exception notifications.
Partner closely with account management and operations teams.
Troubleshoot service issues and coordinate resolutions.
Balance carrier needs, customer expectations, and profitability goals.
Deliver exceptional customer service in a fast-paced environment.
Monitor profitability on assigned shipments.
Document carrier rejections and capacity issues.
Support operational reporting and data accuracy.
Assist with transportation performance tracking.