Sample Logistics Coordinator - Ottawa

Bureau Veritas•Ottawa, ON

7d•Onsite

About The Position

The Logistics Coordinator will be responsible for greeting clients, managing external client samples, ensuring accuracy in documentation and sample handling, and coordinating with various teams and external providers. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced laboratory environment while adhering to quality, safety, and regulatory standards.

Requirements

A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
Strong computer skills (Microsoft Teams, Outlook, Excel, etc.)
Knowledge on environmental regulatory guidelines
Ability to lift up to 50 pounds
Strong written and verbal communication skills
Energetic and keen with a positive attitude, who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
Excellent organizational skills and detailed oriented

Nice To Haves

Experience in a laboratory environment is considered an asset

Responsibilities

Greet all clients in a friendly, positive manner and assist with customer inquiries
Receive all external client samples and fill out required fields on the Chain of Custody form
Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
Unpack samples and organize them according to analytical requirements
Ensure proper sample containers and preservatives are submitted according to analytical requirements
Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and/or received date
Ensure all required samples are redirected as required
Coordinate with external providers such as courier services when required
Communicate rushes and short holding times submissions to the main lab
Prepare bottle orders requests and coordinate delivery of bottle orders
Ensure accuracy of results and data entry
Recognize routine and non-routine problems and escalate to the Supervisor
Ensure supply inventories are maintained
Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
Work closely with Business Development and Customer Service teams to grow Bureau Veritas’ market share with existing and new clients
Adhere to Bureau Veritas Labs quality systems QA/QC, SOP's and external accreditation requirements
Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
Adhere to Bureau Veritas Labs safety policies and maintain health and safety equipment
Conduct monthly health and safety inspections and report any irregularities
Attend regular team meetings to share corporate and departmental information, and to communicate and share ideas
Work in a team environment and demonstrate a positive approach
Demonstrate refined problem solving, decision making and conflict resolution skills
Ensure "Good Housekeeping" standards are met or exceeded
Maintain training records and proficiency in all aspects of the role
Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
Maintain facility equipment and contact maintenance when necessary
Provide support to other related departments or areas as required (i.e. Sample Reception, Sample Entry, Bottle Prep)
Other duties as required