Logistics Coordinator - Customs Brokerage

Expeditors•Nashville, TN

About The Position

The Logistics Coordinator in the Customs Brokerage department identifies and understands customer transportation needs while ensuring freight and information move in a timely, accurate, and compliant manner. The role coordinates customs clearance activities and transportation services and serves as a link among customers, transportation providers, government agencies, and the Expeditors network. Success requires a customer-focused mindset, attention to detail, problem-solving ability, and excellent communication skills. The position processes transportation, customs, and regulatory documentation; prepares customs entries; coordinates bookings and shipment schedules; monitors shipment status and clearances; and maintains shipment records in company systems. It also supports customer invoicing, operational reporting, performance targets, relationship management, compliance, issue resolution, and continuous process improvement. Issues, exceptions, and critical decisions are escalated to management under established procedures.

Requirements

Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
Understanding of import and export documentation requirements and regulatory compliance.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities, including prioritizing competing demands.
High attention to detail and commitment to accuracy.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Ability to work effectively in a fast-paced, deadline-driven environment.
Fluency in English.

Responsibilities

Receive, review, prepare, and process transportation, customs, and regulatory documentation, including house and master air waybills, commercial invoices, and customs entry documents.
Prepare and submit customs entries in compliance with import/export regulations, customer requirements, and company procedures.
Coordinate transportation orders, freight bookings, and shipment scheduling.
Monitor shipment status and customs clearances, communicate updates, and resolve issues with customers and service providers.
Enter, update, and maintain shipment and customs information in company operating systems.
Dispatch freight in a timely manner to prevent supply-chain disruptions.
Communicate with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network through email, phone, instant messaging, and in-person interactions.
Review and monitor operational reports to understand performance, identify improvement opportunities, and support department objectives.
Execute customer invoicing according to customer SOPs, rate agreements, tariffs, and company procedures.
Build and maintain relationships with customers, transportation providers, and other business partners.
Ensure activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures.
Meet or exceed KPIs supporting departmental, branch, product, and company goals.
Analyze challenges, identify solutions, and proactively resolve operational issues.
Seek process improvements and operational efficiencies within the department.
Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures.