Senior Customs Brokerage Coordinator

Alba Wheels Up • Norfolk, VA

5h • $24 - $34 • Hybrid

About The Position

The Senior Customs Brokerage Coordinator provides and maintains effective customer service and satisfaction, provides information to resolve customer shipment-related issues, and interacts with management and personnel to establish service criteria and meet customer requirements. The role processes customs brokerage for air and ocean shipments, prepares import documentation for submission to U.S. Customs and Partner Government Agencies (PGAs), classifies goods, manages customs matters and records, files drawback entries, and supports customer billing and inquiries. The position is hybrid, with office presence in Norfolk, Virginia.

Requirements

• High school diploma or equivalent required.
• At least 4 years of experience in customs brokerage for air and ocean shipments.
• At least 2 years of data entry experience in a professional office environment.
• Proficiency in Windows and Microsoft Office Suite; strong Excel expertise is essential.
• Strong organizational skills and extreme attention to detail.
• Excellent verbal and written communication skills.
• Ability to work as part of a team and independently.
• Ability to thrive in a busy, fast-paced environment.

Nice To Haves

• An associate degree or higher.
• Experience with customs brokerage software; CargoWise experience is a plus.
• Familiarity with Google Docs.
• Knowledge of the import business, customs brokerage, and drawback processing.
• Customs Broker's License.
• FTZ experience.

Responsibilities

• Process customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs.
• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.
• Follow up on customs matters, resolve issues, and maintain accurate documentation and records in systems such as CargoWise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.
• Respond promptly to customer and inter-company inquiries and resolve problems efficiently.
• Save and organize electronic documentation in systems such as CargoWise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED