Logistics Coordinator - Dallas, TX

The Home Depot•Dallas, TX

3d•Onsite

About The Position

The purpose of this position is to maximize the productivity of all delivery resources (drivers, trailers, and vehicles) to ensure that rental assets are delivered and picked up on time. To achieve this, Logistics Coordinators must work with Stores, Rental Sales Representatives, and Rental Delivery Drivers to ensure all parties are executing as desired and that each party is accountable for service failures. The Logistics Coordinator manages the Large Equipment delivery process by planning and adjusting complex delivery routes to meet deliverables, maximize efficiency, and address delivery challenges. The position also manages the dispute resolution process, acting as a liaison between all stakeholders. The Logistics Coordinator must routinely think creatively to find solutions to problems and make recommendations based on routing and delivery expertise. Each coordinator is responsible for the network and has a specific focus on regions.

Requirements

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
1 year of work experience.

Nice To Haves

Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Associate's degree program or equivalent degree in a field of study related to the job.
2 years of work experience.
No previous leadership experience.

Responsibilities

Leading cross-functional projects and participating in team strategy discussions.
Partnering with the Contact Center on prospective rentals.
Completing daily pick-up confirmation calls.
Partnering with the sales team to assist with sales inquiries, appointments, equipment availability, and other opportunities.
Partnering with other facilities/locations on sourcing fleet for upcoming jobs.
Partnering with leadership on scheduling transportation of fleet being transferred from another facility.
Partnering with outside haulers when needed to deliver equipment.
Troubleshooting reports daily and partnering to resolve.
Promoting overall safety and supporting leadership where applicable.
Performing all work and assignments in accordance with proper safety practices.
Maintaining regulatory compliance and DOT driving standards.
Managing the dispute resolution process with customers by analyzing and exploring various solutions and making recommendations to stores or other business partners.
Using discretion and independent judgment to plan driver routes that will meet customer needs while maximizing efficiency.
Strategic planning to achieve on-time delivery of 90% or better.
Working with Technicians to ensure equipment is rental-ready and preloaded to ensure efficiency within an assigned region.
Adjusting routes to address various delivery challenges.
Making recommendations for process changes that align with business goals.