About The Position

Under the direction of the EVS Director, this role is responsible for maintaining dispatching, coordinating, and ensuring Patient Transportation and Environmental Services needs are available to patients, visitors, and staff. The coordinator will utilize available systems, both manual and electronic, to manage workflow relative to Patient Transportation and Environmental Services through work order assignment and follow-up on all applicable requests. This position also performs standard and advanced clerical duties using extensive knowledge of department policies and procedures and a high level of technical skills, including running performance reports, processing billing, and maintaining department communications.

Requirements

  • High School Diploma or GED
  • Associates Degree, or the equivalent in a combination of education and relevant experience
  • Three to five years’ experience in fast-paced office support functions
  • Excellent communication (verbal and written) skills.
  • Professional demeanor and excellent customer relations skills in a stressful environment.
  • Ability to handle issues with tact and confidentiality.
  • Ability to problem solve and handle patient and staff information with tact and confidentiality
  • Excellent organizational skills, attention to detail, ability to prioritize and multi-task.
  • Computer proficiency in Microsoft Office Suite with advanced skills in Microsoft Excel.

Nice To Haves

  • Associates’ degree.
  • Experience in Transportation and/or Environmental services operations

Responsibilities

  • Maintain dispatching and coordination of Patient Transportation and Environmental Services.
  • Ensure Patient Transportation and Environmental Services needs are available to patients, visitors, and staff.
  • Utilize manual and electronic systems to manage workflow for Patient Transportation and Environmental Services.
  • Assign and follow up on work orders for Patient Transportation and Environmental Services.
  • Perform standard and advanced clerical duties.
  • Run performance reports.
  • Process billing.
  • Maintain department communications.
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