Patient Access Specialist (11:00am-7:30pm)
About The Position
Admissions Specialist / Patient Access Representative — Sharonville, OH DeCoach Recovery Centre is a leading addiction treatment center providing comprehensive, compassionate care to individuals with substance use disorders. We offer evidence-based treatments tailored to each patient's needs, with a focus on long-term recovery. About the Role We're hiring a Patient Access Representative for our Sharonville location (Monday–Friday, 11:00am–7:30pm). This role is often the first voice someone hears when reaching out for help — guiding clients and families through the admissions process, answering questions, and making sure they feel supported from the very first call.
Requirements
- High school diploma or equivalent
- Experience in admissions, customer service, or similar
- Strong communication skills; comfortable engaging with clients and families with professionalism and empathy
- Highly organized, able to manage multiple priorities and deadlines
- Proficient in Microsoft Office
Nice To Haves
- healthcare or addiction treatment background preferred
- Familiarity with addiction recovery and treatment processes a plus
- EHR software experience a plus
Responsibilities
- Serve as the first point of contact for clients, families, and referral sources
- Conduct initial screenings to determine the appropriate level of care
- Explain DeCoach's services, treatment options, and admissions process clearly and accurately
- Manage documentation, insurance verification, and pre-authorizations
- Partner with clinical, medical, and outreach teams for a smooth intake-to-admission transition
- Keep admissions records accurate and compliant
- Maintain consistent follow-up with clients, families, and referral sources
- Work with the outreach team on lead follow-up and conversion
- Coordinate with clinical and medical staff on assessments and intake scheduling
- Help clients and families understand the recovery process and available resources
- Provide calm, informed support during a difficult and often emotional time
- Contribute to informational materials about DeCoach's programs
- Track admissions metrics — conversion rates, referral sources, demographics
- Spot trends and flag opportunities to improve the admissions process
- Participate in team meetings on process and performance
Benefits
- Medical, Dental, and Vision Insurance
- Company-Matched 401(k) Plan
- Company-Paid Life Insurance
- Tuition Reimbursement
- Yearly Merit Raises
- Opportunities for Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
