Logistics Coordinator

TerraCycle•Fall River, MA

7d•Onsite

About The Position

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of- their-kind platforms in recycling, recycled materials, and reuse. We recycle over 400 hard-to-recycle waste streams, including coffee pods, cigarette butts, PPE, and more, keeping billions of products and packages out of landfills and incinerators. We’ve built a scalable, global business by recycling waste others won’t into valuable raw materials, and have been profitable for 10+ years. Since 2020, the US company has grown by over 93% and has expanded its capabilities through strategic acquisitions in the commercial recycling industry. Today, TerraCycle operates across 18 countries, working with leading brands, retailers, businesses, and other stakeholders to deliver practical solutions to eliminate waste. The Logistics Coordinator works to support the Commercial Recycling Logistics Department. This individual should be highly organized and possess stellar written and verbal communication skills. Must have a high regard for customer satisfaction, be a team player, and can think quickly on their feet.

Requirements

2+ years of experience in logistics coordination, transportation planning, or supply chain operations
Strong written and verbal communication skills with the ability to professionally manage customer interactions. Professional communication experience required
Experience working with carrier portals (FedEx, UPS, LTL providers, etc.)
Familiarity with DOT regulations and transportation compliance standards
Proficiency in Microsoft Office, Google Suite, and ERP systems (SAP experience preferred)
Highly organized with strong attention to detail and the ability to manage competing priorities
Demonstrated critical thinking and problem-solving skills
Comfortable working in a fast-paced, deadline-driven environment
Strong interpersonal skills and emotional intelligence

Nice To Haves

Experience transporting Universal Waste preferred, but not required

Responsibilities

Serve as the primary point of contact for customer inquiries, delivering exceptional customer service through all interactions.
Develop and maintain a working knowledge of customer requirements, service schedules, pricing, and site-specific needs.
Coordinate and schedule transportation activities, including customer pickups, deliveries, routing, and calendar management.
Communicate pickup schedules and service updates with customers, drivers, suppliers, and internal stakeholders.
Enter and maintain customer orders in SAP and other customer-specific systems, including recurring and pre-scheduled service requests.
Prepare and maintain transportation and regulatory documentation, including Bills of Lading (BOLs), manifests, DOT labels, driver instructions, and related shipping paperwork.
Monitor shipments, timelines, costs, and service performance to ensure customer expectations and operational objectives are met.
Respond to and resolve transportation issues, service delays, customer concerns, and driver-related challenges.
Provide real-time support to drivers, customers, and warehouse personnel to ensure successful completion of scheduled services.
Process and maintain transportation records, including manifests, permits, driver files, vehicle inspection reports, and compliance documentation.
Coordinate equipment management activities, including preventative maintenance scheduling, repair tracking, and fleet documentation.
Maintain operational reporting and tracking tools, including fuel usage, diesel consumption, mileage, productivity, and other fleet performance metrics.
Review and update incomplete, canceled, or rescheduled service orders, ensuring accurate documentation and system records.
Assist with specialized customer programs, data management activities, and order processing requirements.
Collaborate with internal operations, warehouse, sales, and customer service teams to support business objectives and customer satisfaction.
Prepare accurate operational, compliance, and performance reports for management review.
Monitor and support compliance with DOT, environmental, customer-specific, and company regulatory requirements.
Conduct periodic audits of driver permits, certifications, and compliance records to ensure accuracy and regulatory adherence.