Logistics Coordinator - Lead (NE)

DP World•Fairburn, GA

1d•Onsite

About The Position

syncreon by DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. This is a fully onsite role at our Fairburn Location. We are looking for an experienced Logistics Lead, based in Fairburn, GA. It's an exciting time to join the DP World team! We are currently hiring for the following shift: 2nd Shift Weekend, Friday through Sunday from 5:00pm to 5:00am.

Requirements

Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
Ability to adapt and work in an ever changing, stress induced changing environment.
Ability to multitask effectively

Responsibilities

Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
Ability to communicate both internally and externally with the customers and stakeholders.
Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
Other duties as assigned.