Logistics Coordinator I

CRST The Transportation Solution • Aurora, CO

8d • Onsite

About The Position

The Logistics Coordinator I plays a key role in ensuring efficient and timely cargo deliveries by collaborating closely with customers and motor carriers to plan optimal routes and schedules. This position is responsible for resolving customer concerns, managing order adjustments, and maintaining clear, consistent communication with both internal teams and external partners while upholding the highest standards of professionalism and confidentiality.

Requirements

• High school diploma or GED required
• Demonstrated excellence in customer service
• Strong attention to detail
• Proven ability to manage multiple tasks simultaneously
• Ability to perform effectively in a high-pressure, fast-paced environment

Responsibilities

• Work closely with customers and motor carrier partners to track cargo and gather the necessary information for delivery
• Plan and optimize delivery routes using computerized dispatching systems to ensure efficiency and timeliness
• Handle order changes, such as rescheduling, cancellations, or modifications, and maintain clear communication and follow-up with customers
• Serve as the main point of contact between customers, clients, and motor carrier partners to ensure smooth communication
• Communicate clearly and effectively with motor carrier partners, following established guidelines to maintain coordination
• Address and resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction
• Ensure all daily work assignments are completed on time and escalate issues when necessary to keep things moving smoothly
• Keep internal departments informed about issues or complaints, providing updates as needed to support team efforts
• Oversee the daily POD process, including collecting and auditing documents to ensure accuracy
• Maintain confidentiality of company and client information while contributing to a positive and professional work environment
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Benefits

• medical, dental, and vision coverage
• prescription drug and telemedicine services
• company-paid life and disability insurance
• retirement savings with company match
• paid time off, holidays, and parental leave
• additional voluntary benefits and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED