Logistics Coordinator 1 (61391)

Tofurky•Hood River, OR

11d•Onsite

About The Position

The Logistics Coordinator I supports accurate, on-time customer order fulfillment for Tofurky from order receipt through delivery. The role processes and maintains order and shipment information, coordinates routine shipping activities, and communicates order status and product availability to customers and internal teams. It also supports the investigation, documentation, and resolution of customer deductions, chargebacks, carrier claims, and other shipment-related discrepancies. The position works in an office environment and regularly uses a computer, telephone, and standard office equipment. It involves sedentary work, including extended periods of sitting, keyboarding, and viewing a screen. The employee may occasionally move or lift office materials weighing up to 10 pounds; warehouse or production-floor work is not part of the position. Essential functions must be performed with or without reasonable accommodation. Candidates must be legally authorized to work in the United States. Tofurky does not currently provide visa sponsorship or support immigration processing and participates in E-Verify. The company is an equal opportunity employer and prohibits discrimination based on protected categories.

Requirements

High school diploma or GED.
At least one year of experience in order fulfillment, customer service, logistics, shipping, or a related administrative role.
Basic proficiency with Microsoft Outlook, Word, and Excel.
Strong attention to detail, organizational skills, follow-through, and written and verbal communication skills.
Must be legally authorized to work in the United States.
Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience supporting retail or food-service customers.
Experience with an ERP system, EDI platform, or customer ordering portal.
Familiarity with shipping documents, delivery appointments, routing instructions, or customer compliance requirements.
Experience researching shipment discrepancies, deductions, chargebacks, or claims.

Responsibilities

Process and maintain customer orders in the company’s ERP system, EDI platform, and customer portals, verifying order details, requested dates, quantities, ship-to information, and customer requirements.
Monitor open orders, product availability, and shipment status; identify potential shortages or delays and coordinate updates with Customer Service, Sales, Supply Chain, and other internal teams.
Coordinate routine carrier pickups, shipment scheduling, delivery appointments, and shipment tracking with carriers, customers, and logistics partners.
Prepare and verify fulfillment documentation and transaction information, including bills of lading, shipment confirmations, advance ship notices, and proof of delivery.
Follow up on routine order and shipment exceptions, gather supporting records, and escalate unresolved service, delivery, or compliance issues to the Supply Chain Manager.
Assist with investigating, documenting, and disputing carrier charges, customer fines, chargebacks, deductions, and related claims in coordination with the Supply Chain Manager.
Maintain accurate order, shipment, customer, and item information in applicable systems and shared trackers.
Support customer setup and maintenance by gathering requirements, maintaining routing and shipping instructions, and following up on EDI and customer-portal issues.
Prepare routine fulfillment and logistics reporting and help identify recurring errors and opportunities for process improvement.
Coordinate with third-party logistics providers on day-to-day order and shipment execution, referring broader partner or relationship matters to the appropriate team lead.