Logistics Claims Coordinator - LCC 26-06562

NavitasPartners•Springdale, AR

12h•Onsite

About The Position

We are seeking a detail-oriented Logistics Claims Coordinator to support transportation and product claims management within a fast-paced logistics environment. The ideal candidate will be responsible for investigating, processing, and resolving overages, shortages, damages, and refusals (OS&D) while ensuring compliance with company policies, standard operating procedures, and service-level expectations. This role requires strong analytical skills, effective communication, and the ability to collaborate with multiple departments and external partners.

Requirements

High School Diploma or equivalent required.
Minimum one (1) year of office, administrative, or clerical experience required.
Strong verbal and written communication skills.
Professional telephone and customer service etiquette.
Excellent negotiation and conflict-resolution abilities.
Ability to communicate complex information clearly and effectively.
Strong documentation and follow-up skills.
Proficiency with Microsoft Office Suite, including: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint.

Nice To Haves

Associate's Degree or Bachelor's Degree preferred.
Three (3) or more years of related experience preferred.
Experience in logistics, transportation, supply chain, customer service, or claims management preferred.
Experience with data collection, reporting, and analysis is a plus.
Experience with transportation management systems preferred.
Ability to interpret reports and analyze operational data.
Familiarity with enterprise software platforms and logistics applications preferred.
Experience with call center systems and customer interaction platforms preferred.
Strong analytical and problem-solving abilities.
Excellent organizational and multitasking skills.
Ability to work independently and collaboratively within a team environment.
Strong attention to detail and commitment to accuracy.
Effective time-management skills in a high-volume work environment.
Ability to make informed, fact-based decisions and confidently support those decisions.
Self-motivated with a desire for continuous learning and professional growth.
Ability to self-audit work and maintain high-quality standards.
Commitment to confidentiality, professionalism, and integrity.

Responsibilities

Manage and resolve transportation-related claims, including overages, shortages, damages, and refusals (OS&D).
Communicate with drivers, carriers, and transportation partners to gather information and determine claim resolution.
Evaluate claim documentation and make accurate product disposition decisions.
Collaborate with cross-functional teams including transportation, operations, quality assurance, customer service, warehousing, inventory management, and sustainability departments.
Maintain and update active claim worklists and transportation management systems.
Obtain, review, and validate Proof of Delivery (POD) documentation.
Process donation receipts and distribute required documentation to appropriate stakeholders.
Monitor and manage carrier-related charges and accessorial payments.
Conduct daily audits to ensure data accuracy and compliance with established procedures.
Generate reports and maintain operational metrics to support business performance tracking.
Maintain detailed and accurate records of all claims activities and resolutions.
Analyze issues, identify root causes, and recommend solutions to improve operational efficiency.
Ensure timely completion of assigned tasks while maintaining confidentiality and professional standards.