Logistics Analyst

Republic Services•Peosta, IA

26d

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role also supports safety, customer experience, and productivity by analyzing routes and logistics data, addressing issues during transit, and coordinating service plans. Route design should help drivers work safely, successfully, and efficiently while meeting customer commitments and applicable hours-of-service and weight requirements. The analyst monitors and adjusts current- and next-day routing plans, communicates with drivers and customers as needed, and works with the Operations Manager on disposal plans and operational changes. The position also evaluates service exceptions, missed pickups, route performance, and opportunities to improve efficiency and customer satisfaction. Other job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and adjust routing to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing-system information to respond to same-day changes and plan for next-day customer service needs, improving route efficiency and design.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers to assess route progress and ensure they have necessary information.
Evaluate and escalate driver performance issues or concerns.
Apply route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily load-per-driver goals to support profitability.
Monitor daily routing activities, resolve issues affecting timely pickup and delivery, and assess the need for swing routes.
Analyze swing-percentage trends to identify opportunities for improvement.
Monitor and adjust current- and next-day plans as circumstances change throughout the day.
Understand daily disposal plans and help identify optimal disposal sites; hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Analyze and prioritize customer commitments to ensure promised service is delivered.
Update Call Center communications daily and communicate with the division to reduce missed pickups and improve customer communication.
Evaluate route issues that may cause delays and use available tools to notify impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.