Logistics Analyst

Republic Services•Manassas, VA

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role supports safety, customer experience, and productivity by analyzing routing and logistics data, adjusting daily and next-day plans, resolving issues while vehicles are in transit, and ensuring routes are completed accurately and on time. The position works closely with drivers and the Operations Manager to optimize route design, capacity, disposal plans, and service commitments. It also helps prevent missed pickups, keep customer communications current, and meet universal service commitments. Other job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make changes using the internal routing platform to improve route standardization, efficiency, and accuracy.
Use routing system visibility and flexibility to respond to same-day changes and plan for next-day customer service needs.
Identify route patterns and improvement opportunities to improve route design and on-route efficiency.
Verify route data for accuracy and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and the information they need.
Evaluate and escalate driver performance issues or concerns for resolution.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers appropriately.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review loads-per-driver-per-day goals to maximize profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing percentage trends for improvement opportunities.
Monitor and adjust current- and next-day plans as circumstances change.
Understand daily disposal plans and identify optimal disposal sites for each load; hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be pulled forward to improve efficiency and customer experience.
Interact courteously with customers as required.
Design routes that support driver safety and success and help prevent customer-service issues, including hours-of-service and weight-compliance issues.
Analyze and prioritize customer promises to ensure customers are serviced as promised.
Update Call Center communication daily and communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Adhere to and execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.