Logistics Analyst

Republic Services•Manassas, VA

3d•$48,600 - $66,900

About The Position

The Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide customers with prompt, courteous, and efficient service. The role supports safety, customer experience, and productivity by analyzing route information, improving route design, responding to changes, and coordinating daily pickup and delivery operations. It also uses logistics data to improve routing accuracy, manage driver performance and safety, and support efficient disposal planning.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make changes using the internal routing platform to improve route standardization, efficiency, and accuracy.
Use routing system visibility to respond to same-day changes and plan for the next day, improving on-route efficiency and route design.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers to evaluate route progress and provide necessary information.
Evaluate and escalate driver performance issues or concerns.
Apply understanding of route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily load goals per driver to maximize profitability.
Monitor daily routing, resolve issues affecting on-time pickup and delivery, assess the need for swing routes, and identify swing opportunities.
Analyze swing percentage trends to identify opportunities for improvement.
Monitor and adjust current-day and next-day plans as circumstances change.
Understand daily disposal plans and help identify optimal disposal sites for each load; hold drivers accountable for assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Perform other job-related duties as assigned.
Interact courteously with customers as required.
Design routes to support driver safety, success, and efficiency while preventing customer service issues and noncompliance with hours-of-service and weight requirements.
Analyze and prioritize customer promises to ensure service commitments are met.
Keep Call Center communication updated daily and coordinate communications to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to notify impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Adhere to and execute universal service commitments to support customer satisfaction.