Logistics Analyst

Republic Services•Jacksonville, FL

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role also oversees safety, customer experience, and productivity. It analyzes and adjusts routes using the internal routing platform, responds to changing service needs, and uses logistics data to improve routing accuracy and efficiency. The analyst monitors route progress and customer commitments, addresses problems while drivers are in transit, and works with the Operations Manager on disposal plans and recommendations. Customer experience is central to the role. Route designs must support safe, successful, and efficient driver performance while meeting customer promises and service commitments. The analyst communicates about delays and exceptions, keeps Call Center communications updated, and continually assesses routing and customer communications to reduce missed pickups and improve satisfaction. Other job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and update routing to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing visibility and flexibility to address same-day changes and next-day planning, identify route patterns, and improve route design.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and Company asset security, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Maintain communication with drivers about route progress and the information they need.
Evaluate and escalate driver performance issues or concerns.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly; educate drivers and develop strategies to prevent repeat failures.
Create routes that maximize capacity and review driver load goals to maximize profitability.
Monitor daily routing and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing percentage trends for improvement opportunities.
Monitor and adjust current and next-day plans as circumstances change.
Understand daily disposal plans and help identify optimal disposal sites; support driver accountability for assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Analyze and prioritize customer promises to ensure service commitments are met.
Keep Call Center communication updated daily and coordinate communications between the division and customers to reduce missed pickups.
Evaluate route issues that may cause delays and use available tools to notify affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support customer satisfaction.
Perform other job-related duties as assigned.