Logistics Analyst

Republic Services•Jacksonville, FL

11d

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The position also oversees safety, customer experience, and productivity. It analyzes and adjusts routing plans, monitors daily operations, responds to route disruptions, supports driver performance and safety, and works to meet customer service commitments while improving routing efficiency and profitability. The role requires ongoing communication with drivers and the call center, analysis of logistics and routing data, and coordination with the Operations Manager on disposal plans and operational changes. It also involves responding courteously to customers as needed and ensuring routes are designed to support safe, compliant, and efficient service. Other job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skillful with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and adjust routing using the internal routing platform to improve route standardization, efficiency, and accuracy.
Use routing-system visibility to respond to same-day changes and plan for next-day customer service needs; identify patterns and opportunities to improve route design.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and information they need.
Evaluate and escalate driver performance issues or concerns for resolution.
Apply knowledge of route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily load goals per driver to maximize profitability.
Monitor daily routing activities and resolve issues to ensure timely pickup and delivery; assess the need for swing routes and identify swing opportunities.
Analyze swing-percentage trends to identify improvement opportunities.
Monitor and adjust current- and next-day plans throughout the day as circumstances change.
Understand daily disposal plans and help identify optimal disposal sites for each load; hold drivers accountable for following assigned disposal sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support customer service, hours-of-service and weight compliance, and driver safety and efficiency.
Analyze and prioritize customer promises to ensure customers are serviced as committed.
Update call center communications daily and continually assess and communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to ensure high customer satisfaction.
Perform other job-related duties as assigned.