Logistics Analyst

Republic Services•Peosta, IA

25d

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role oversees safety, customer experience, and productivity by analyzing routing and logistics data, optimizing routes and loads, coordinating with drivers, and resolving issues that affect pickup and delivery commitments. The analyst monitors current and upcoming routing plans, responds to changes during the day, supports driver safety and performance, and helps ensure compliance with safety, hours-of-service, and weight requirements. The position also coordinates disposal plans with the Operations Manager and communicates with customers and internal teams to reduce missed pickups and meet service commitments.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and implement routing changes using the internal routing platform to improve standardization, efficiency, and accuracy.
Use routing system visibility to respond to same-day changes and plan for next-day customer service needs; identify route patterns and improvement opportunities.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of Company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and necessary information.
Evaluate and escalate driver performance issues or concerns.
Apply knowledge of route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review loads-per-driver-per-day goals to maximize profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current- and next-day plans as circumstances change.
Understand daily disposal plans and help identify optimal disposal sites for each load; hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support driver safety and efficiency and comply with hours-of-service and weight requirements.
Analyze and prioritize customer promises to ensure service commitments are kept.
Keep call-center communication updated daily and communicate continually to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support customer satisfaction.
Perform other job-related duties as assigned.