Logistics Analyst

Republic Services•Huntington Beach, CA

24d

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role supports safety, customer experience, and productivity by analyzing and adjusting routes, coordinating with drivers, managing service exceptions, and using logistics data to improve routing accuracy and efficiency. The analyst monitors routing activities and route progress, addresses issues that may affect on-time pickup and delivery, and adapts current and next-day plans as customer needs or operating conditions change. The role also supports disposal planning, driver performance and safety, route capacity, swing-route identification, and customer communications. Other job-related duties may be assigned. The listed pay range is $70,304.00 to $66,900.00; the posting notes that the actual range depends on the locality in which the employee is hired. Eligible employees may elect to participate in the listed benefits. Republic Services describes itself as an environmental services company focused on recycling and waste, environmental solutions, and sustainability innovation.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role is preferred.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and implement routing changes to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing-system visibility and flexibility to respond to same-day changes and plan for next-day customer service needs; identify patterns and opportunities to improve route design.
Verify route data for accuracy and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Proactively manage driver safety and Company asset security, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Maintain communication with drivers to evaluate route progress and provide necessary information.
Evaluate and escalate driver performance issues or concerns for resolution.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily loads-per-driver goals to maximize profitability.
Monitor daily routing activities and resolve issues to ensure pickups and deliveries occur on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current and next-day plans as conditions change.
Understand daily disposal plans, identify optimal disposal sites for loads, and support adherence to assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support driver safety, efficiency, and success while accounting for customer service, hours-of-service, and weight-compliance considerations.
Analyze and prioritize customer promises to ensure service commitments are met.
Keep Call Center communication updated daily and communicate with the division and customers to reduce missed pickups.
Evaluate route issues that may cause delays and use available tools to communicate with impacted customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Adhere to and execute universal service commitments to support customer satisfaction.
Perform other job-related duties as assigned.