Logistics Analyst

Republic Services•Greenville, SC

24d

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient customer service. The role also supports safety, customer experience, and productivity by analyzing routing and logistics data, monitoring route execution, and resolving issues affecting service, safety, or efficiency. The analyst manages daily and next-day routing, route closures, driver communication and performance concerns, missed pickups, swing routes, disposal plans, and service requests. The position requires ongoing assessment of route progress and changing conditions, using routing-system visibility and other logistics data to improve route design, accuracy, capacity, and profitability. It also involves coordination with customers and operations personnel to uphold service commitments and communicate about delays or exceptions.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make routing changes to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing-system visibility to respond to same-day changes and plan for next-day customer service needs; identify route patterns and improvement opportunities.
Verify route data and ensure routes are closed on time through a durable close-route process.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and Company asset security, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and required information.
Evaluate and escalate driver performance issues or concerns for resolution.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly; educate drivers and develop strategies to prevent future missed-pickup failures.
Create routes that maximize capacity and review loads-per-driver-per-day goals to maximize profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current- and next-day plans as conditions change.
Understand daily disposal plans, identify optimal disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be pulled forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support driver safety, success, and efficiency while considering customer service and hours-of-service and weight-compliance requirements.
Analyze and prioritize customer promises to ensure customers are serviced as committed.
Update Call Center communication daily and continually assess and communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with impacted customers.
Review routing media to process service exceptions, general messages, and extra-service information to meet customer needs.
Adhere to and execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.