Logistic Drayage Mgmt. Staff

Woongjin•Santa Ana, CA

17h

About The Position

Monitor and manage the drayage process of shipment movement, including receiving arrival notices, ISF information before port arrival of vessels, creating and sending delivery orders, and managing empty container returns. This role involves managing relationships with selected drayage carriers, communicating urgently in case of emergencies, and searching for alternative carriers when capacity is lacking. The position also requires sharing daily container delivery schedules, analyzing, creating, editing, tracking, and tracing select logistics service providers (LSPs) such as drayage carriers, rail companies, and rail terminals. A key aspect is monitoring and driving improvements to customer service goals, including on-time delivery, product lead-times, and request-for-quote responsiveness. The role also includes finding timely solutions for pre-pull yard usage, reporting monthly on Key Performance Indicators (KPIs) for drayage deliveries, checking delivery status and sharing updates with customers, and documenting corrective actions and improvement plans while verifying their effectiveness. Ad-hoc reporting and other job-related duties are also part of the responsibilities.

Requirements

Bachelor's degree preferred or GED
Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
Excellent project and people management skills
Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
Ability to manage within goals by considering in time, budget and business objectives
Analytical/focused/data-driven coupled with creative problem solving
Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
Advanced proficiency in MS Office Suite and other applications
Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
Ability to travel up to 20% in domestic and international

Responsibilities

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Manage relationships with selected drayage carriers and make urgent communication in case of emergency
Search plan B drayage carriers in case of lack of capacities
Share with daily container delivery schedules with drayage carriers
Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
In case to use pre-pull yard, find the best solutions in time
Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
Checking the delivery status and share with customers
Document corrective actions and improvement plans properly, and verify plan's effectiveness.
Perform ad-hoc reporting, as required.
Perform other job related duties as required