Drayage Management Staff

BTI Solutions•Santa Ana, CA

14h

About The Position

The Drayage Management Staff role involves monitoring and managing the drayage process of shipment movement, which includes receiving Arrival Notices, ISF information before vessel arrival, creating and sending delivery orders, and ensuring empty container return. This position requires managing relationships with drayage carriers, identifying alternative carriers in case of capacity shortages, and sharing daily container delivery schedules. Key responsibilities also include analyzing, creating, editing, tracking, and tracing various Logistics Service Providers (LSPs) such as drayage carriers, rail companies, and terminals. The staff will monitor and drive improvements in customer service goals, including on-time delivery, product lead-times, and request-for-quote responsiveness. Additionally, the role requires finding optimal solutions for pre-pull yards, reporting monthly Key Performance Indicators (KPIs) for drayage deliveries, checking delivery statuses, communicating with customers, documenting corrective actions and improvement plans, verifying their effectiveness, and performing ad-hoc reporting as needed.

Requirements

GED
Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
Excellent project and people management skills
Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
Ability to manage within goals by considering in time, budget and business objectives
Analytical/focused/data-driven coupled with creative problem solving
Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills
Advanced proficiency in MS Office Suite and other applications
Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
Ability to travel up to 20% in domestic and international

Nice To Haves

Bachelor's degree

Responsibilities

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Manage relationships with selected drayage carriers and make urgent communication in case of emergency
Search plan B drayage carriers in case of lack of capacities
Share with daily container delivery schedules with drayage carriers
Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
In case to use pre-pull yard, find the best solutions in time
Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
Checking the delivery status and share with customers
Document corrective actions and improvement plans properly, and verify plan's effectiveness
Perform ad-hoc reporting, as required
Perform other job related duties as required