Lodging Manager

Blackberry Farm•Aurora, IL

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are seeking a candidate who is a detail-oriented leader who can focus on the guest experience. The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping, and Night Audit teams ensuring the highest level of service and hospitality for our guests. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Blackberry is an Equal Opportunity Employer.

Requirements

2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred
College Degree preferred
Hospitality experience required
Computer skills in MS Windows & Excel
Must have excellent verbal and written communication skills
Must be able to interact and communicate effectively with guests, managers and team members
Basic knowledge and understanding of math and general accounting
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to sit or be on your feet for a long period of time
Must be able to lift up to 40 lbs.
Must be able to safely operate a company vehicle or golf cart
Must be able to work outdoors in all weather conditions

Responsibilities

Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams
Ensure that our Teams provide World Class Hospitality for every guest throughout their stay
Develop the Lodging Supervisors:
Provide legendary hospitality in interactions with guests, increase positive feedback, and proactively prevent negative comments
Maintain the budget while utilizing labor tracking and operational expense tools
Maintain and drive the RPOR
Foster positive communication with other departments
Develop team member knowledge through training, performance reviews, and development plans
Advise Lodging Supervisors in appropriate resolution of employee relations issues
Implement a “hands-on” approach to effectively manage the quality of daily operations
Develop department goals and objectives that are aligned with the organization’s Strategic Plan
Ensure compliance with established company policies & procedures
Demonstrate leadership & professional image to Team Members, Vendors & Guests
Review all arrival and departure information with Front Desk to cross-examine each guest
Observe and manage the Front Desk, Front of House Concierge, Guest Services, and Night Audit teams to follow through on daily tasks
Meet and speak with guests making certain they are enjoying their stay
Handle guest requests and resolve any problems that may arise
Operate the Lodging department successfully
Communicate with each department on all issues that may arise
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other team members, managers and interact with our guests.