Lodging Supervisor

Blackberry Farm•Aurora, IL

4d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Lodging Supervisor is responsible for daily operations and overseeing all Front Desk and Guest Service functions. Responsibilities include effectively handling guest questions, problems, concerns, and needs relating to any activity. The Lodging Supervisor is responsible for guiding, helping, and assisting both internal and external guests. Must comply with all company policies and procedures. Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

High School diploma or equivalent
1-2 years of Hospitality or customer service experience
Computer skills in Windows applications
Must have excellent communication skills
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math and general accounting
Ability to make decisions under pressure
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
The job requires one to be on feet for most or all of the shift
Able to lift 50 lbs.
Must be able to drive a company vehicle or golf cart safely and must have a valid driver's license

Nice To Haves

College degree preferred

Responsibilities

Flexibility with scheduling for weekends and holidays
Assist the Manager on Duty as needed
Understanding of night audit functions
Answer and respond to guests' calls and individual needs
Check-ins and check-outs including proper welcome packets and assigning the right room
All front desk duties, including answering phones and assisting guests with request
Prepare group resumes and all other information that is needed
Review daily reports and follow through with Front Desk Agents to have all information correct
Continual training for all Front Desk Agents
Review each guest profile and reservation before they arrive to ensure it is correct
Create and maintain the Front Desk as the center of all communication
Comprehend all guest charges and support the Front Desk Agent when there is a billing dispute
Understand the point of sale operations for the gift shop and incidental charges
Follow all procedures and make sure all agents do as well
Understand and follow Lodging Financials relating to Schedule, Declining Budget, Invoices, PO’s
Assist all other departments to meet the guest’s needs
Assign daily and weekly tasks to the Guest Services team and work with the Guest Services Supervisor to facilitate daily operations
Assist with departures and arrivals when needed