Lodging Manager

Nantahala Outdoor Center•Asheville, NC

6h•Onsite

About The Position

For over 50 years, Nantahala Outdoor Center (NOC) has been a leader in outdoor adventure—guiding more whitewater rafting guests and training more paddlers than any other outfitter in the industry. In addition to rafting, NOC offers aerial and trail-based adventures, wilderness medicine, retail, foodservice, lodging, and trip planning. Joining NOC means working in one of the most beautiful outdoor settings in the country while building your leadership skills and helping create unforgettable guest experiences. Position Overview The Lodging Manager is responsible for leading all lodging operations at NOC’s Nantahala campus, including housekeeping, in-room services, night security, and seasonal staff housing inspections. This is a hands-on leadership role focused on delivering a high-quality, consistent guest experience from reservation through check-out. You will build and improve systems, lead teams, and collaborate across departments to ensure smooth operations and exceptional service. This role also includes shared oversight of Campus Guest Parking Staff and operations, ensuring a smooth and welcoming arrival and departure experience for all guests.

Requirements

5+ years of leadership experience in housekeeping, lodging, or hospitality operations
Strong operational and financial management skills
Experience building processes and leading teams in a fast-paced environment
Hands-on leadership style with a focus on accountability and results
Highly organized with strong project management skills
Excellent communicator and cross-functional collaborator
Proactive problem-solver with attention to detail
Passion for delivering exceptional guest experiences
Comfortable working in a dynamic, seasonal business environment

Nice To Haves

Bachelor’s degree in Hospitality, Business, Tourism, or related field
Experience with reservation systems, maintenance software, and Microsoft Office

Responsibilities

Lead Guest-Focused Operations
Own the end-to-end lodging guest experience—from booking through check-out
Ensure all lodging units meet high cleanliness, readiness, and maintenance standards
Improve and standardize operational processes to create consistency and scalability
Respond to guest feedback and continuously enhance service quality
Manage & Develop Teams
Lead housekeeping, in-room staff, and related operations
Hire, train, and develop team members to meet performance expectations
Set clear standards, provide feedback, and conduct performance evaluations
Foster a positive, accountable, and team-oriented work environment
Oversee Campus Parking Operations (Co-Responsibility)
Support and coordinate Campus Guest Parking Staff
Ensure efficient traffic flow, parking organization, and guest wayfinding
Improve arrival and departure experiences through better systems and communication
Drive Operational Excellence
Build and manage housekeeping schedules based on occupancy and demand
Implement inventory controls and manage supply ordering
Establish quality assurance audits and accountability systems
Coordinate deep cleans and ongoing facility upkeep
Collaborate Across Departments
Partner with Guest Relations, Group Sales, Maintenance, HR, and other teams
Communicate operational updates and ensure alignment across departments
Support staff housing oversight and improvements
Manage Performance & Budget
Develop and manage department budgets
Track performance metrics and adjust operations to meet goals
Control costs while maintaining high service standards
Approve payroll and manage labor efficiency

Benefits

Work in a stunning outdoor environment in the mountains of North Carolina
Be part of a mission-driven, industry-leading organization
Opportunity to lead, build systems, and make a direct impact on guest experience
Join a team passionate about adventure, hospitality, and the outdoors

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