Lodging Intern

Blackberry Farm•Aurora, IL

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This position is for someone who wishes to make Hospitality their career. The Lodging internship program is directed to entry-level Hospitality or Business college students to develop their hospitality skills by training them in all aspects of the Lodging Division operations. The person selected will spend a portion of their time working in the front of house lodging division. This position is intended to last for six months. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

Must have excellent written & verbal communication skills
Must be able to engage in extensive interaction with guests and peers using appropriate verbiage
High School diploma or equivalent
Entry-level Hospitality or Business college student
Computer skills in Windows applications
Understanding of basic math and general accounting
Must be able to make decisions under pressure
Must be able to simultaneously manage diverse tasks
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to sit or be on feet for long periods of time
Must be able to lift up to 50 pounds
Must be able to safely operate a company vehicle or golf cart and must have a valid driver’s license
Must be able to work outdoors in all weather conditions

Nice To Haves

1-2 years of Hospitality or customer service experience preferred

Responsibilities

Flexibility with scheduling for weekends and holidays
The Lodging Internship Program is directed to entry-level candidates gaining their Bachelor's Degree in Hospitality or Business to develop their hospitality skills by training them in the front of house Lodging division.
Will learn and perform all aspects of Front Office operations including guest services and front desk operations
Escort guests to their rooms with a proper and accurate tour
Assist with vehicles, parking, and pulling around
Maintains bikes, bike racks, and golf cart inventories
Completes daily property rounds to ensure a 5-star appearance
Check-ins and check-outs, including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special events
Have excellent knowledge of property and all the activities it has to offer
Provides safe transportation for on the property or off property activities
Assist all other departments to meet the guest needs
Be familiar with all of the company’s past, present & future
All front desk duties, including answering phones and assisting guests with request
Prepare group resumes and all other information that is needed
Review each guest profile and reservation before they arrive to ensure it is correct
Responds to guest requests, CAT-C’s, and complaints as required
Perform guest check-ins and check-outs in accordance with policies and procedures