Lodging Maintenance Manager

Alterra • Snowshoe, WV

2d • $55,000 - $60,000 • Onsite

About The Position

This is a Full time, Year round position. Benefit Eligible after 30 days. Schedule: May require working early mornings, evenings, weekends, and holidays. If you're seeing this job, we're still hiring and accepting applications.

Requirements

• High School Diploma or GED
• 3-5 years’ experience in property maintenance, facilities management, or residential construction
• 3-5 years’ experience managing teams and contractors.
• 5+ years’ experience in residential remodeling, especially kitchens and baths.
• Strong technical skills in general repairs, building systems, and problem diagnosis.
• Knowledge of HOA operations or contract management.
• Strong organizational and communication skills with the ability to collaborate across departments.

Nice To Haves

• a valid West Virginia Contractor’s license.

Responsibilities

• Direct and oversee daily maintenance operations for lodging units, ensuring timely, high-quality repairs and service delivery.
• Diagnose maintenance issues thoroughly, identify root causes, and implement long-term corrective actions to prevent repeat failures.
• Maintain preventive maintenance programs and schedules to maximize asset life and minimize operational disruptions.
• Ensure all work is performed in compliance with safety standards, regulatory requirements, and company policies.
• Track and manage work orders, maintenance performance metrics, and inventory of supplies and equipment.
• Ensure lodging units remain safe, well-maintained, and consistently guest-ready.
• Develop, launch, and oversee a residential remodeling service focused on kitchen and bathroom renovations.
• Scope remodeling projects and conduct site assessments.
• Prepare project estimates and proposals.
• Coordinate labor, subcontractors, materials, equipment, and scheduling for remodeling projects.
• Monitor project quality, timelines, budgets, and customer satisfaction.
• Ensure remodeling projects are completed safely, efficiently, and to established quality standards.
• Support the growth of remodeling operations as a sustainable and profitable revenue stream.
• Manage HOA maintenance contracts, budgets, and service agreements.
• Serve as the primary maintenance contact for HOA-related projects and maintenance activities.
• Maintain effective communication with HOA boards and representatives regarding maintenance needs, project status, and contract performance.
• Provide HOA updates to the leadership team for communication and reporting to HOA boards.
• Supervise maintenance staff and contractors, including scheduling, assignment of work, training, coaching, and performance management.
• Promote accountability, productivity, and professional development within the maintenance team.
• Monitor contractor performance to ensure quality workmanship and compliance with service agreements.
• Partner with Housekeeping to address maintenance issues identified during unit inspections and cleaning operations.
• Communicate promptly with Front Desk personnel regarding maintenance issues that may affect guest stays, require guest relocations, or impact occupancy.
• Collaborate with department leaders to improve communication, operational efficiency, and overall guest satisfaction.
• Coordinate with Homeowner Services to prioritize homeowner needs and communicate repair plans, project status, and completion timelines.

Benefits

• Affordable on-mountain employee housing available for rent.
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED