Lodging Front Desk Agent

Alterra•Stratton, VT

7d•$20•Onsite

About The Position

The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour. Recruitment for this role will be ongoing through December.

Requirements

Must be 18 years of age or older
Strong computer literacy skills
Excellent communication skills
Ability to multitask & delegate tasks as needed

Nice To Haves

Previous customer service experience

Responsibilities

Check guests in and out of Stratton lodging
Anticipate and take appropriate action surrounding guest issues
Prepare welcome packets for arrivals when necessary
Answer phone calls from guests; includes answering the PBX phone system
Provide general information about the resort
Administrative duties
Sell select products to guests
Assist guests with rates and information regarding their visit
Additional duties as assigned

Benefits

Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation