Lodging Coordinator

LMLC OPERATIONS LLC•Bozeman, MT

11h

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Residential Services department is currently seeking candidates for a Lodging Coordinator. This is a full-time year-round position located in Bozeman, Montana. The purpose of the Lodging Coordinator is to manage the lodging reservations for the rental program. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, and concierge teams.

Requirements

1-2 years of customer service related experience
Proficiency in the Microsoft Office suite of programs
High school diploma, GED or vocational training or job-related course work required
Valid US Driver’s License
Proficiency in basic technology including smartphones, computers, and email.
Proficiency and knowledge of Microsoft Office systems, including but not limited to Word, Excel, Outlook, Publisher, and Power Point.
Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

1 year of experience with a reservations system
1 year of Salesforce experience
Proven experience using communication and organizational skills to accomplish goals
Formal training at vocational schools, colleges or universities recognized
Similar combination of education and experience
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Respond to incoming reservation requests, conduct inquiries, and provide information on rates and services
Daily management of reservation systems (i.e. TEI) and reservation tracking spreadsheets
Thorough understanding of Salesforce and its intended use
Maintain up-to-date information on rates, peak rates, and discounts
Strong problem-solving skills with the ability to multitask and handle high-pressure situations
Detail-oriented, organized, and able to communicate professionally & effectively with both guests & colleagues
Great teamwork, accountability, and the ability to motivate and support colleagues
Work with Property Management to communicate home fixes to owners
Liaise with other departments to ensure guest needs are met
Work with owners to ensure “blackout dates” are input for the season
Cross-train with the REC and Front Desk teams for familiarity
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members, guests, and staff at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.
Perform work in a safe and high quality manner. Maintain a high level of attention to detail.
Project a favorable image of Yellowstone Club to Members, guests, and staff at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Required to work one day per week in Big Sky, with the remaining days based in Bozeman.