Lodge Manager,Purcell

Alterra•CMH - British Columbia (Mountain), BC

2d•Onsite

About The Position

The Lodge Manager provides direct leadership in all areas related to the hospitality experience including F&B, ski shop, and retail programing. This position includes a variety of administrative tasks, budget development and management, daily problem solving, interviewing, hiring, and leading a team, and delivering exceptional guest experiences. The Lodge Manager will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences. The Lodge Manager will operate on a rotating schedule and will have the flexibility to take on multiple lodge functions based on daily operational needs.

Requirements

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Food Safe Certificate.
Occupational First Aid Level 1, or equivalent.
BC Serving-it-Right.
Minimum of 5 years of leadership experience in the hospitality industry, preferred.
Previous experience in management.
Experience in Point of Sale.
Confident with public speaking and the facilitation of training sessions and workshops.
Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
A willingness to learn and develop skills with on-the-job management training.
A passion for providing high-end hospitality and service experiences.
Ability to process sales in a retail environment.
Demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills.
A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.
Strong organizational skills, attention to detail, and strategic planning abilities are crucial.
Ability to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions.
Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important.
Ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities.
Must be a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities.
Must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Nice To Haves

Minimum of 5 years of leadership experience in the hospitality industry

Responsibilities

Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
Drive revenue within the lodge including retail and on-site Heli-Sales.
Lead the performance management process for staff including providing direction, giving feedback, and ensuring ongoing coaching to develop and lead staff.
Act as a main point of contact and host for heli-ski guests.
Maintain on site staff accommodation.
Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
Regularly track inventory levels which are key for daily operations.
Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
Work with the area management team to create a safe and enjoyable workplace for all employees.
Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.