Lodge Front Office Supervisor

Turning Stone Enterprises•Verona, NY

3d•$42,120 - $53,703•Onsite

About The Position

As the Front Office Supervisor at The Lodge, you'll ensure smooth front desk operations by scheduling staff, keeping them informed, and interacting with guests. You'll handle check-ins, maintain supplies, review reports, manage group bookings, and maximize room occupancy. This role involves balancing financial records, updating logs, and using your excellent decision-making skills to create a welcoming environment.

Requirements

2 years of hotel front desk experience required.
Must have experience in a leadership role.
Must be able to type at least 40 wpm.
Must have computer experience.
Must possess excellent communication and leadership skills.
Must possess valid NYS Driver's license.
Must be able to stand/walk for long periods of time and lift up to 31-40 pounds.

Nice To Haves

2-year college degree preferred.

Responsibilities

Develops fair and consistent schedules for front office receptionists, matching coverage to expected business volume.
Ensures front office receptionists have complete and up-to-date knowledge of company and departmental policies and procedures, as well as the latest information on promotions, etc.
Monitors clerks and the flow of guests during the check-in and check-out process.
Maintains a sufficient supply of front desk materials and supplies.
Ensures computer systems are in working order.
Interacts with guests effectively, answering questions, solving problems, and assisting with check-in and check-out.
Review daily reports, such as expected arrivals, non-zero balance, over credit limit, etc. Clears any discrepancies.
Inputs Group room blocks and rooming lists and follows through with the Sales Department on any concerns.
Prepares Hotel and Group Sales groups and group information before group arrival (ex: Pre-blocking rooms, assembling key packets, checking for proper billing, etc.).
Ensures Housekeeping receives rooming lists for VIPs, Entertainment, and bus groups.
Ensures maximum daily room occupancy and revenue by clearing up due outs and discrepancies, out-of-order rooms, and duplicate reservations. Ensures all reservations are guaranteed for arrival. Ensures clerks are selling to achieve 100% occupancy.
Ensures clerk's banks and main banks are balanced daily, documenting any variances.
Reads and updates the supervisor logbooks daily.
Consistently demonstrates excellent decision-making skills and judgment.
Maintains thorough knowledge of property management systems.
Exhibits proper yield management consistently.