Front Office Supervisor

The Surrey, A Corinthia Hotel • New York, NY

5d • $80,000 - $82,000 • Onsite

About The Position

The Front Office Supervisor plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing the Front Office department to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback.

Requirements

• Minimum 3 years Front Office experience in a similar size and star rated Hotel.
• Strong background in Front of House/ Front Office operations.
• Written and verbal fluency in English.
• Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.).

Nice To Haves

• Fluency in another language an advantage.
• Degree/Diploma in Hospitality Management or Tourism (desirable).

Responsibilities

• In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Assisting with check-in and check-outs.
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross-training in the relevant departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree